Maximizing the efficiency and uptime of our customers’ facilities is our top priority. To help our customers experience as little downtime as possible, we provide expert technical support and consultation every step of the way.
Dedicated Service and Support
All customers have access to around-the-clock support. While our reliable desalination solutions have little to no scheduled maintenance, we know that technical and operational questions can come up. From anywhere in the world, our customers can speak with experienced technical field services professionals for support at every project phase, including:
- Design review. We provide process and system design support for optimal product integration.
- Project construction. We oversee installation and provide training around our products.
- Commissioning. We ensure smooth operation after the installation of our equipment.
- Operations. We are available for technical and maintenance questions to support our customers’ operations
With our Customer Care Program, customers enjoy:
- Unlimited phone consultations with our technical experts
- Competitive rates for on-site commissioning, maintenance and technical support
- Streamlined purchasing of replacement parts
- Customizable Customer Care Service Contracts to fit the needs of your operations
To contact one of our experts, please complete the form.